Refund policy

📦 Return & Refund Policy
At Trendy Crate, our mission is to deliver smart, practical, and trending products that make your life better. As we work with international suppliers and fulfill orders from various warehouses, our return and refund policy is structured to ensure smooth service for all customers.

🔁 Return / Exchange Policy
Due to the nature of our logistics and international shipping:

📌 We do not offer returns or exchanges on any orders
📌 All purchases are final once the order is confirmed

This policy helps us:

Maintain affordable prices

Avoid delays in fulfillment

Provide equal and consistent service to every customer

We recommend that customers:

✅ Review product details, images, and specifications carefully before placing an order
✅ Contact our support team with any questions before checking out

🛠 If There's an Issue With Your Order
If you receive a product that is:

Damaged or defective

Incorrect

Missing parts or incomplete

Please contact us within 24 hours of receiving your package. Kindly provide:

Your order number

Clear photos or videos of the item and packaging

A short description of the issue

Our team will review your case and may offer a solution — which could include a partial refund, full refund, or a replacement, depending on the situation.

🚫 Undelivered or Refused Packages
If your package is returned due to:

Delivery refusal

Incorrect or incomplete shipping address

Recipient not available

Our system cannot accept returned parcels, and such orders will not be eligible for refunds or reshipments.

➡️ Please ensure your shipping details are accurate and someone is available to receive the package.

ℹ️ Important Notes:
✅ We do not accept parcels returned to sender under any condition
✅ All sales are final after order confirmation
✅ Our support team is here to assist — feel free to reach out in case of any issue

Thank you for shopping at Trendy Crate — where quality meets convenience. 💛